Who we help · MSPs and IT teams
When it’s bigger than your team.
You know your clients’ environments better than anyone. When an incident goes beyond day-to-day support, we step in alongside you to investigate, contain and report, without taking the client relationship away.
Response
15 minutes, 24/7/365
Our role
Specialist incident response
Relationship
Your client stays your client
Software
BECRIP for Microsoft 365 email fraud
Why it matters
Incidents need different skills.
Running an environment and investigating an attacker inside it are different jobs. During an incident, your team is also needed to keep everything else running. A clear escalation path means your client gets specialist help quickly, and your team isn’t stretched across both.
What we provide
Support, not replacement.
We work alongside you, and agree upfront how we communicate with your client.
An escalation path
One address to use when an incident goes beyond your team: response@authene.com.au.
Working alongside you
You keep the environment running while we investigate, with clear handovers between us.
Your client stays yours
We agree upfront how we communicate with your client, and we don’t compete for their managed services.
Evidence first
We help make sure evidence is preserved before systems are rebuilt, so the cause can be found.
Clear reports
Findings your client, their insurer and their lawyers can rely on, with fixes your team can act on.
BECRIP for email fraud
Our desktop app for Microsoft 365 email fraud investigations, for teams that want to do more themselves.
How we work with you
From escalation to handover.
Escalate
Email us when an incident goes beyond your team.
Agree roles
Who does what, and how we talk to your client.
Investigate
We find out what happened while you keep things running.
Fix
Your team makes the changes, with our guidance.
Report
A client-ready report, and lessons for other environments.
What you get
Clear outputs, not a slide deck.
- An agreed escalation process
- Findings and fixes your team can act on
- A client-ready report
- Lessons to harden your other client environments
Right for you if
When we’re a good fit.
- Your team handles operations, not forensics
- A client incident needs specialist investigation
- You want a partner who won’t take the client
- You want to offer clients a clear incident response path
Also who we help
Built for everyone in the room.
Questions
Common questions.
Will you take over our client relationship?
No. Your client stays your client. We provide specialist incident response alongside you and don’t compete for their managed services.
When should an MSP escalate an incident?
When it goes beyond day-to-day support: suspected data theft, ransomware, email fraud with money involved, an attacker who keeps coming back, or when your team is stretched keeping everything else running.
How quickly can you help?
Email response@authene.com.au and a responder replies within 15 minutes, 24/7/365.
Can you help with Microsoft 365 email fraud?
Yes. It’s one of the incidents we see most, and our BECRIP software is built for Microsoft 365 email fraud investigations.
Can we set up an escalation arrangement in advance?
Yes. Talk to us about agreeing terms before an incident, so the first call is quick and nobody is negotiating paperwork mid-incident.
For MSPs and IT teams
Have someone to escalate to.
Tell us about your team and your clients, and we’ll explain how an escalation arrangement could work.